CANCELLATION OF ORDERS


You can cancel your order before the product has been shipped by sending an email along with your Order Id to connect@tropicaltag.com from your registered email address. Our Customer Service Executives will contact you for confirmation of the cancellation request. Once the cancellation request has been made from your end, it will take us a maximum of 1-2 business days to cancel your order.

After confirmation of the cancellation request, your entire order amount will be refunded to the bank account from which you had made the order within 4 to 7 days depending on the policy of your bank.  You will be notified about the cancellation of your order via e-mail.

We may at any time at our sole discretion cancel your order after intimating you about our decision by writing to your registered e-mail id. In the event of any such cancellation, you may opt to replace the order with a new order after making any additional payment as applicable after adjustment or request for the refunded amount to your bank account.